Privacy Policy

1.1 Information You Provide

When you contact us through our website, request a consultation, or engage our services, we may collect: your full name, business email address, phone number, company name, job title, and the content of your messages or project inquiries.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information including: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and device identifiers. This information is collected via cookies and similar tracking technologies.

1.3 Business and Professional Information

In the course of providing engineering and technology services, we may collect project-related information, technical specifications, system requirements, and other business data necessary to deliver our services.

2.1 Service Delivery

We use your information to respond to inquiries, provide requested services, manage client relationships, deliver embedded systems, data technology, and IT solutions, and fulfill contractual obligations.

2.2 Communication

We may use your contact information to send project updates, respond to support requests, provide technical documentation, and share relevant industry insights or company news with your consent.

2.3 Business Operations

We use collected data to improve our website and services, analyze usage patterns, ensure security and prevent fraud, comply with legal obligations, and maintain accurate business records.

3.1 We Do Not Sell Your Data

NovaQTek does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.

3.2 Service Providers

We may share information with trusted third-party service providers who assist in operating our website and delivering services, including cloud hosting providers, email service platforms, analytics tools, and CRM systems. All service providers are contractually bound to protect your data.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.1 Types of Cookies

We use essential cookies (required for website functionality), analytical cookies (to understand how visitors use our site), and preference cookies (to remember your settings). We do not use advertising or cross-site tracking cookies.

4.2 Your Cookie Choices

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to view, delete, and block cookies from specific websites.

5.1 Security Measures

We implement industry-standard security measures including TLS/SSL encryption for data transmission, secure server infrastructure, access controls and authentication, regular security assessments, and employee data protection training.

5.2 Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Business records related to contracted services are retained for a minimum of seven (7) years.

6.1 Access and Correction

You have the right to request access to the personal information we hold about you, correct inaccurate or incomplete data, and receive a copy of your data in a portable format.

6.2 Deletion and Restriction

You may request deletion of your personal data where we have no legitimate legal basis for retaining it, or request restriction of processing in certain circumstances. Some data may be retained to comply with legal obligations.

6.3 Opt-Out

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. Opting out does not affect communications related to active service contracts.

NovaQTek is headquartered in Walled Lake, Michigan, USA. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place for any international transfers in accordance with applicable data protection laws.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will promptly delete such data.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: privacy@NovaQTek.com or NovaQ Tech LLC, Walled Lake, Michigan, USA.